Email Communication overview

Email Communication is the place to create and edit emails that will be sent to guests, as well as associate your email designs with your event's Access Types.

Email Designs
Create a new email design, edit a saved email design, or select an email design from a past event using Copy Design From Another Event.

Invitations & Confirmations
Connect your Invitation, Confirmation, and Declination email designs to the appropriate Access Type. The associated email design will send when Public Registration guests complete registration, and when Invitation guests are invited, and when they confirm or decline their RSVP.

Guest Messaging
Create a one-time message, such as an event reminder or post-event thank you, to send guests. These messages are sent directly to guests, cannot have an invitation link, and are not saved (unless created and saved first in Email Designs). If using Dynamic Elements in your Guest Message, make sure those Dynamic Elements are available for your message using the chart here: Using Dynamic Elements in emails

Schedule a message, such as an event reminder or post-event thank you, to be sent to guests. Choose a time, email to send (must be Message Type: Send a Message), and Invitation Status(es) of guests to receive the message.

Select the Design Name to edit the email design, or Delete to delete the scheduled message. Edits cannot be made to the Recipients, Scheduled Time, or Invitation Status once the message is scheduled. To make changes, delete the Scheduled message, then re-schedule the message with the correct options.

Scheduled messages can only be deleted by the Event User who scheduled the message.

Scheduled messages are sent in batches, and messages sent to larger groups may be received by guests later than the scheduled time.

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