Support is available to account administrators, from 9am to 6pm Eastern, Monday through Friday. Administrators can contact Support by submitting a request, which is the fastest way to resolve an issue.
Administrators with a Pro or Premier account can also contact us by telephone - 888-449-3731. Please leave a voicemail with as many details as possible (login email address, event name, detailed description of your question or issue and where it's occurring), and we will call back. Telephone support is only available to Pro and Premier account administrators.
While we are able to respond to most requests within a few hours, we may need up to the allowed time for your account. We know questions and issues need support as quickly as possible - we appreciate your patience as we work to answer our clients' requests.
|Account Level||Response Within|
|Requests from non-administrators, event guests, and all other requests||1 business day (24 calendar hours)|
|Check-In Only (free)||1 business day (24 calendar hours)|
|Check-In Only Unlimited||8 business hours|
|Intro||8 business hours|
|Pro||6 business hours|
|Premier||4 business hours|