Web Presence FAQs

  1. When will Web Presence no longer be available to use?
    As of December 31, 2018, we will no longer support Web Presence and no accounts will have access to Web Presence for any newly created events.
  2. What happened to Web Presence?
    Web Presence was our older, less advanced HTML website builder with minimal capabilities and often times required a lot of support from our team. We received tons of customer feedback requesting a more modern  HTML and CSS website builder that gave them more control to build responsive and beautiful websites. We heard our clients loud and clear, and in October of 2018 released Canvas - our new website design editor. 
  3. What happens to events that were created using Web Presence?
    Nothing. All events that were created using Web Presence will remain in your account. As of January 1, 2019 you just won't be able to create any new events using Web Presence - instead you will use Canvas!
  4. Will I be able to copy my old website to Canvas?
    While you will still be able to copy event details, the option to copy an event site that was built using Web Presence will be unavailable. Canvas offers a variety of templates that can help you build websites that are truly an upgrade from any website built using Web Presence.
  5. I don't know how to use Canvas. What resources are available for me to learn Canvas?
    There's a dedicated Canvas section on the support page and a video tutorial. In addition, we offer group trainings focused on teaching our clients how to build your event site in Canvas. Happy learning!
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