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Product Pickup

Product Pickup allows you to set limits on the number of items a guest can take from any particular station. Great for gift bags, and drinks!

How Product Pickup Works
Event organizers provide and scan NFC assets for guests upon initial event check-in using Check-In. The NFC asset will be associated with that guest, and contains all registration information provided such as registered sessions and responses to registration questions. Alternatively, include QR codes in guest confirmation emails.

At each station, guests will scan their NFC credential or QR code; guests with remaining items to pick up will see a success message. Guests that have picked up their alloted items will see an error message.

What do I need for Product Pickup

Prior to event

  1. Event organizers must:
    1. Order NFC asset credentials for event guests. NFC assets can come in wristband, badge, or sticker form. Assets must be ordered a minimum of 5 weeks or more prior to the event start date (typical turnaround time is 5 weeks). (Contact Account Manager for list of current vendors.)
      OR
    2. Include QR codes in confirmation emails.
  2. Check-in staff, sponsors and all session areas, must have their own station with any of the following devices: 
  3. All devices must have Event Farm's EFx app downloaded 
  4. Event organizers or sponsors can control messaging on display screens for devices. This includes what guests see on the initial screen, and the success and error screens, and messaging guests see when NFC credential or QR code is scanned.
    • Screen Display assets must be 1920 x 1080 pixels and can be uploaded directly via the iOS EFx app by selecting the event > Settings (widget located on the top right of the app) > enter Admin Pin > select Product Pickup > select the Station > select Background Views image > Background View Configuration, select the + symbol on the top right to choose the file from your iPhone or iPad. 

How do I set it up within iOS EFx app

  • Log into EFx (iOS and Android) > select your event > select the options menu (gear icon) > enter the event's admin pin.
  • Tap Product Pickup > "+" to create new stations.
  • Tap the station
    • Edit the Station Name
    • Set the Total Quantity of items available at that station
    • Set the Guest Limit (number of items per guest)
    • Guest Limit Message: the message guests will see if they've picked up the maximum number of items, and try to pick up an additional item.
    • Background Views
      • To edit, tap on Scan, Success, or Error screen. Swipe to switch between Scan, Success, and Error.
        • Scan: The screen guests will see before scanning their NFC asset or QR code
        • Success: The screen guests will see if they successfully complete a scan AND they registered or RSVP'd for an Allowed Access Type
        • Error: The screen guests will see if the scan is unsuccessful OR they are not registered or RSVP'd for an Allowed Access Type
        • Background View assets should be 1920 x 1080 pixels.
      • Scan Message: This message appears over your background.
      • Scan Message Color: The color of text for your Scan Message. Must be a HEX value.
      • To add a new background, tap "+", and choose the background from Photos or Files in iOS.

How do I set up for the event

Prior to the event, your team should download EFx onto all iPhones, iPads, and Android devices that will be used as Product Pickup stations. Log into the app, and test scanning an NFC asset or QR code to make sure it's accurately allowing guests to pick up or deny pick up. Share this process with your staff, and make sure they are prepared to handle questions from guests, like what they should do if a guest insists they should be allowed an additional item.

At the event, make it clear where guests should go for Product Pickup.

Open EFx on the device > select the event > Product Pickup > select the appropriate station. Tap the guest's NFC credential, or swipe to scan their QR code.

How do I receive attendee data
Contact Account Manager to receive data in a CSV file, which you can then sort and filter using Excel, Numbers, or Google Sheets.

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