To setup email domain masking, you and your IT team will need to configure the desired domain’s DNS with 2 new TXT records. This will identify through the Sender Protection Framework (SPF) and DomainKeys Identified Mail (DKIM) that Event Farm is authorized to send emails on behalf of the desired domain.
Both SPF and DKIM DNS records are required to configure email masking. Without the DKIM DNS record, email masking cannot be configured for your account.
SPF
There are 2 supported methods for adding the appropriate SPF DNS records, through our domain or by specifying each of our sending IP addresses. Both require a new or updated DNS record with the following information:
No EXISTING SPF recordName : [Blank or Root Level]Type : TXT
EXISTING SPF recordAdd either of the following values to the appropriate place in your DNS recordinclude:eventfarm.comORip4:23.253.211.221/32 ip4:184.106.16.5/32 ip4:52.36.126.62/32 ip4:35.163.139.47/32
SPF can be verified as publicly available through https://mxtoolbox.com/spf.aspx and entering your desired domain. The appropriate result should look something like this:
DKIM
Even if your company does not implement or support DKIM, adding this DNS record is required as it validates the email being sent from the Event Farm servers is permitted:
Create a new DNS record with the following information:
Name : eventfarm._domainkeyType : TXTValue : v=DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCtoCuQ3B0SXlkfdYa7oEG/Fy60hzPBDg6KJ56nS/sZJYtd2mcgZnGGMG2p0u3IUxzWEwAZzhM9zCABTdJNKnGbPRKMijsDeCVRBm8kF3BL2vZQbhkwlowDXETGxT4wja9wecztgxtIeUrsuUomdpKPXzupuSYVeSIMKs4Zd0BnPQIDAQAB;
NOTE: Please ensure the VALUE contains no newline or carriage returns. It should be a single line of text.
DKIM can be verified as publicly available through https://mxtoolbox.com/dkim.aspx and entering your desired domain with the “Selector” being “eventfarm". The appropriate result should look something like this:
DKIM can be verified as publicly available through https://mxtoolbox.com/dkim.aspx and entering your desired domain with the “Selector” being “eventfarm". The appropriate result should look something like this:
Please verify that both of these DNS entries are ‘green’ on the MxToolBox website prior to notifying your Account Manager.
What happens next:
What happens next:
Once you've confirmed the DNS records are in place, Event Farm will add the domain to your account and enable masking. This final step is completed by Event Farm — it cannot be actioned from within the Event Farm application, so there is nothing further for you to configure after notifying your Account Manager.
A note on DMARC:
When checking your DKIM record on MxToolbox, you may see a red "DMARC Policy Not Enabled" warning in the Related Tests section beneath the result. This is expected and does not affect email masking. DMARC is a separate email policy unrelated to the two records above, and this warning is a general best-practice suggestion rather than an error. Only the SPF Record Published and DKIM Record Published checks need to be green.