After creating tickets, there may be a need to adjust the number available, or change when tickets begin or are no longer available. Follow the steps below to make these changes.
Change the number of tickets available
Adjusting ticket availability is a two-step process:
- Select Registration Experience > Event Acess, select Edit next to the Ticket Type ("Event Access") > change quantity > Save & Next > close the window. Do not make any changes on the page that loads after Save & Next.
- Select Edit next to the Ticket Type ("Distribution Method") > change quantity to distribute > Save & Next > Save & Close > Close.
The Ticket Type numbers should be updated. If not, refresh the page.
Change when tickets are available
Ticket registrations can be extended or closed by adjusting the Ticket Type's End time.
Selecting a past end date or time will immediately close ticket availability - guests will no longer be able to RSVP, register, or purchase. Selecting a future End date and time extends ticket availability, and will close automatically at the selected date and time.
To change when tickets are available, go to Registration Experience > Event Access > Distribution Method > select Ticket > Edit > adjust End date and time> Save & Next > Save & Close.