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My event is not shown in Check-In (iOS), Green Plum (Android), or Check-In (Android)

There are a couple reasons why a particular event may not be visible in the Events List in Check-In (iOS), Green Plum (Android), or Check-In (Android).

If you are using Check-In (iOS) or Green Plum (Android):
Check-In (iOS) and Green Plum (Android) display all events, in the following order: current, future, and past. All events within an account will appear in the app, unless archived.

It is also possible your Event Farm login email has not been added to an event. Ask the event organizer to go to the event > Event Settings > Event Users > Add User to Event. After entering information for the Event User, the organizer must select a role from the dropdown menu that appears next to the new user's name and email. The role affects what the user can do with the event.

If you are using Check-In (Android):
Check-In (Android) displays all upcoming events, and any events that took place within seven days. Log in to Event Farm using a web browser, and adjust the Date to show All Upcoming events. If the event is not viewable in the app, but is viewable on Event Farm, it is likely because the event is more than seven days old.

You can change the start and end date and time by logging in and selecting your event on Event Farm. Select Edit Event Details, and adjust the start and end date and time. Select Save.

It is also possible your Event Farm login email has not been added to an event. Ask the event organizer to go to the event > Event Settings > Event Users > Add User to Event. After entering information for the Event User, the organizer must select a role from the dropdown menu that appears next to the new user's name and email. The role affects what the user can do with the event.

 

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