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Adding Arrival Alerts

Arrival Alerts send an email or text message to the contact of your choice when a guest is checked in, allowing you to greet and welcome them to your event.

Arrival alerts can be sent to anyone, including event users, ticket block users, and colleagues. Arrival Alerts are limited to one per guest, and must be set up on a guest-by-guest basis.

Arrival alerts can be set up multiple ways:

1) When creating a list of guests to upload, add a column for Arrival Alerts. This field should have the email (or email-to-text format) where arrival alerts will be sent when a guest checks in.

2) Navigate to your event, then Guest List > Invite/Add Guests. Under Arrival Alert, select Yes and enter the email (or email-to-text format) where arrival alerts will be sent when a guest checks in.

3) Navigate to your event, then Guest List > find guest > select guest > Guest Invitation. Under Arrival Alert, select Yes and enter the email (or email-to-text format) where arrival alerts will be sent when a guest checks in.

4) Using Check-In (iOS), Green Plum (Android) or Check-In (Android), tap the guest’s name > Arrival Alert > enter the email (or email-to-text format) where arrival alerts will be sent when a guest checks in.

To send arrival alerts as text messages, you must know both the cell phone number and the service provider of the person you wish to alert. Text Arrival Alerts must be in the following email-to-text formats:

Alltel: phonenumber@message.alltel.com
AT&T: phonenumber@txt.att.net
T-Mobile: phonenumber@tmomail.net
Virgin Mobile: phonenumber@vmobl.com
Sprint: phonenumber@messaging.sprintpcs.com
Verizon: phonenumber@vtext.com
Nextel: phonenumber@messaging.nextel.com
US Cellular: phonenumber@mms.uscc.net

Arrival Alert content and formatting is not editable. Each alert contains the name of the guest who has checked in, the name of the event, and the time they checked in.

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