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Using the Ticket Transfer link

The Ticket Transfer link allows guests to transfer their ticket to a different person. If the guest was invited to an Invite to RSVP, Invite to Register, or Invite to Purchase Ticket Type, they may transfer the ticket to an individual who was not invited to the event.

Ticket Transfers require several conditions, in order to be successful:

  1. In the Ticket Type, Are These Transferable? must be set to Yes.
  2. The Event Start Date and Time must be in the future. Tickets cannot be transferred once the event has begun. Related: Editing event information
  3. The Ticket Type must be Open. Tickets cannot be transferred once the Ticket Type End Time has been reached. Related: Adjust Ticket Quantities and Availability
  4. The original guest must be confirmed on the Guest List. These statuses include Assigned, Confirmed by RSVP, Registered, and Purchased, depending on the Ticket Type Distribution Method.

The Ticket Transfer link is found in Event Info. This link can be sent directly to guests if they request to transfer their ticket. The link may also be included in Confirmation and Send a Message emails to guests, by copying and pasting the link, or by using the [TICKET_TRANSFER_INFO] Dynamic Element.

The Ticket Transfer Process
Guest A has successfully RSVP'd, registered, or purchased a ticket to an event, but would like to transfer their ticket to a different person. Guest A uses the Ticket Transfer link, included in an email or sent by an Event Organizer, enters the email address used to RSVP, register, or purchase their ticket, and selects Find Your Order. The page will show Guest A's tickets, and whether or not they can be transferred.

Guest A selects Transfer Some or All. They enter the quantity, first name, last name, and email address for Guest B - who will receive the tickets - and selects Process My Transfer.

Ticket_Transfer.png

An email will be sent to Guest A, to confirm the ticket transfer. This email is automatically generated by Event Farm, and comes from transfer@harvest.eventfarm.email, with the subject "Ticket Transfer for [EVENT NAME]". Neither the email address nor the subject for these emails can be modified. Guest A selects the confirmation link in the email, and an email is sent to both Guest A and Guest B, with details about the transfer.

Ticket transfers are final - once tickets are transferred to Guest B, Guest A no longer controls those tickets, and cannot cancel or undo the transfer. If a ticket transfer was done in error, the guest should contact the Event Organizer by replying to the Ticket Transfer email.

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